These terms of service (“Terms”) govern access to and use of ClosingThread. By creating an account, submitting a sign-up request that we accept, or using the service, you agree to these Terms. If you accept them on behalf of a company or firm, you represent that you have authority to bind it.
1. Who we are
ClosingThread is a product of F&R Technologies LLC, a Wyoming limited liability company (“ClosingThread”, “we”, “us”). Contact: hello@closingthread.com. “Customer” or “you” means the company, firm or individual who signs up for the service, and “Authorized Users” means your staff and the parties you invite.
2. The service
ClosingThread is a hosted deal-tracking and communication tool. It lets title companies, closing attorneys, brokerages and real estate agents share deal status, key dates and documents with the parties to a closing. The service is provided for informational purposes only.
3. Not professional advice
- ClosingThread does not provide legal, title, escrow, tax or financial advice, and nothing in the service is such advice.
- Use of the service does not create an attorney-client relationship, or any other professional relationship, between ClosingThread and you or any party you invite, including where the service was built by or with input from a licensed attorney.
- ClosingThread owes no fiduciary duty to you or to any party you invite.
4. Your responsibility for dates, documents and statuses
You remain solely responsible for verifying every deadline, date, document and status shown in the service against the actual contract, its addenda and applicable law, and for applying your own professional judgment. Key dates calculated by the service are aids only and may be incomplete or wrong. You must not rely on the service as your sole method of tracking any deadline.
5. AI suggestions, email and availability
- Features such as email intake and addenda reading use automated systems, including artificial intelligence, to suggest updates. Suggestions may be incomplete or inaccurate. You and your staff must review every suggestion before approving it, and you are responsible for anything you approve.
- We do not guarantee that any email (including sign-in links, invitations and status updates) will be delivered, delivered on time, or read by its recipient.
- We do not guarantee that the service will be uninterrupted, available at any particular time, or free of errors.
6. Plans, fees and commitment
- Starter plan: $199 per month for up to 8 closings per month, month to month, with no minimum commitment. Includes the customer’s logo and colors on a closingthread.com subdomain.
- Professional plan: $399 per month for up to 20 closings per month, with an initial 12-month commitment, then month to month. Includes the customer’s own domain (portal and closer@ address) and full white label.
- Add-ons (including automatic or scheduled status emails, email intake and AI addenda reading) are priced by written quote. Add-on prices are not published and apply only once agreed in writing (email is enough).
- Agent plan: free for 5 deals or 90 days, whichever comes first, with no credit card required to sign up; then $30 per month. Requires an active Florida real estate license, and is limited to one account per license.
- Brokerage plans: priced by quote based on team size.
- White label: the Professional plan removes the “Powered by ClosingThread” and “Want a tracker like this” links from the customer’s portal and emails. The Starter and Agent plans include them.
- Starter limit: an occasional month above 8 closings is permitted on the Starter plan. If a Starter customer exceeds 8 closings in two consecutive calendar months, the customer will be moved to the Professional plan (or another plan that covers the volume) starting with the next billing cycle.
- Upgrades: when a customer moves from Starter to Professional, for any reason, Professional’s initial 12-month commitment begins on the upgrade date.
- Status emails: on every plan, the customer’s staff may send branded status emails manually. Automatic or scheduled sending (the outbox) is a paid add-on.
- Higher volume: plans covering more than 20 closings per month are priced by separate written quote. An occasional month above 20 closings is permitted on the Professional plan at no extra charge. If a Professional customer consistently exceeds 20 closings per month, we will contact the customer with a quote for higher-volume pricing, which applies only once agreed in writing.
- Fees are billed in advance in U.S. dollars and are non-refundable except as these Terms expressly state. Fees exclude taxes, which you are responsible for. We may change plan prices for future billing periods with at least 30 days’ written notice; a change does not apply during a Professional plan’s initial 12-month commitment.
- Plan descriptions on our website at the time you sign up form part of these Terms. If they conflict with these Terms, these Terms control.
7. Renewal and cancellation
- You may cancel by giving us at least 30 days’ written notice, by email to hello@closingthread.com.
- Professional plan (initial 12-month commitment): the initial 12-month commitment is payable in full, and cancelling does not end or reduce it. To end service when the initial commitment ends, give written notice at least 30 days before its last billing date. If you don’t, the plan continues automatically month to month (not for another 12-month term) at the then-current monthly fee.
- After the initial commitment, you may cancel at any time by giving written notice at least 30 days before your next billing date. Service continues through the end of the paid period.
- Starter and the paid Agent plan are month to month, with no minimum commitment. To cancel, give written notice at least 30 days before your next billing date. Service continues through the end of the paid period.
8. Your data after your account ends
- Until your account ends, and for 30 days afterward, you can export your data, including deal records and documents.
- 30 days after your account ends, we permanently delete all customer and deal data associated with your account, including copies held in backups. After deletion, the data cannot be recovered.
- We do not keep backups of your data beyond that 30-day period.
- Separately, closed deals are deleted 90 days after closing while your account is active, as described in the privacy policy.
9. Agent referral credit
- An agent on the Agent plan earns one free month of the Agent plan for each referred agent who signs up and qualifies, up to a maximum of 3 free months per referrer.
- A referred agent qualifies once they have (a) signed up using the referrer’s referral link or code, (b) verified an active Florida real estate license, and (c) opened at least one deal in the service. A referred agent who already had an account does not qualify, and self-referrals do not count.
- Credits are applied to the referrer’s next billing cycles after the free period ends, one month per credit. Credits have no cash value, cannot be transferred, and are forfeited if the referrer’s account is closed.
- We may withhold or reverse credits obtained through fraud or abuse, and may change or end the referral program for future referrals with notice.
10. Deal access
Each deal is visible only to the customer’s staff on that deal and the parties they invite. ClosingThread support may open a deal only when the customer grants time-limited access to that specific deal, and each view is recorded in the deal’s audit trail. See the privacy policy.
11. Your content and your invitations
- You are responsible for all information and documents you or your staff put into the service (“Customer Content”), and for the people you invite to each deal.
- You represent that you have all rights, consents and authority needed to share each deal’s information and documents with the parties you invite, including under any confidentiality, privacy or professional-responsibility obligations that apply to you.
- You must not upload wiring instructions, government IDs, bank statements or loan applications.
12. Indemnity
You will defend, indemnify and hold harmless F&R Technologies LLC and its members, managers, employees and agents from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your or your Authorized Users’ use of the service, (b) Customer Content, (c) your sharing of information with the parties you invite, or (d) your breach of these terms or of applicable law.
13. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE, ITS CALCULATED DATES OR ITS AI SUGGESTIONS WILL BE ACCURATE, COMPLETE, TIMELY, UNINTERRUPTED OR ERROR-FREE.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL F&R TECHNOLOGIES LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits apply even if a remedy fails of its essential purpose.
15. Governing law
These terms, and any dispute arising out of or relating to them or the service, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, except that Section 16 (Dispute resolution) is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.
16. Dispute resolution: binding arbitration
- Arbitration. Any dispute, claim or controversy arising out of or relating to these terms or the service, including its formation, interpretation, scope or validity (a “Dispute”), will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The seat and place of arbitration is Miami-Dade County, Florida. The arbitration is governed by the Federal Arbitration Act and, to the extent not inconsistent with it, Florida law. Judgment on the award may be entered in any court of competent jurisdiction.
- Court exceptions. The state and federal courts located in Miami-Dade County, Florida may be used only (a) to confirm, enforce, vacate or modify an arbitration award, and (b) for temporary, preliminary or permanent injunctive relief to protect a party’s intellectual property or confidential information. Each party consents to the personal jurisdiction and venue of those courts for those limited purposes.
- Class action waiver. Disputes will be resolved only on an individual basis. Neither party may bring, join or participate in any class, collective, consolidated or representative action or arbitration, and the arbitrator has no authority to hear claims on a class or representative basis.
JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN ARBITRATION OR IN ANY COURT PROCEEDING PERMITTED ABOVE.
17. Suspension and termination
- Non-payment. If any fee is more than 15 days overdue, we may suspend the service after giving you at least 10 days’ written notice. Suspension does not relieve you of fees owed, including the remainder of any initial 12-month commitment.
- Breach. Either party may terminate these Terms by written notice if the other party materially breaches them and does not cure the breach within 30 days after receiving written notice describing it.
- Immediate suspension. We may suspend access immediately, in whole or in part, if we reasonably believe it is necessary to prevent harm to the service, to other customers or to any party, to prevent fraud or unlawful use, or to comply with law. We will tell you promptly and restore access once the issue is resolved.
- Effect. When these Terms end, your right to use the service ends, any unpaid fees (including the unpaid remainder of an initial 12-month commitment, unless you terminated for our uncured breach) become due, and Section 8 governs your data. Sections 3, 4, 8 and 11 through 19 survive.
18. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a new effective date and, for material changes, give at least 30 days’ notice by email or in the service before they take effect. Changes do not apply retroactively and do not change the fees for a Professional plan’s initial 12-month commitment. If you do not agree to a change, you may cancel under Section 7 before it takes effect; continued use after the effective date means you accept the updated Terms.
19. General
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, without consent, to an affiliate or to a successor in a merger, acquisition or sale of all or substantially all of the business or assets to which they relate. Any other attempted assignment is void.
- Notices. Notices to us must be sent by email to hello@closingthread.com. Notices to you may be sent to the email address of your account administrator or shown in the service. Email notice is effective when sent, unless the sender receives a delivery failure.
- Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full force. If the class action waiver in Section 16 is found unenforceable for a dispute, that dispute may not proceed in arbitration on a class basis.
- No waiver. A failure or delay in enforcing any provision is not a waiver of it.
- Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary or employment relationship.
- Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control.
- Entire agreement. These Terms, the plan description at sign-up and the privacy policy are the entire agreement between the parties about the service and supersede all prior or contemporaneous agreements, proposals and representations about it. Any purchase order or other terms you provide do not apply. Except as Section 18 provides, an amendment must be in writing and agreed by both parties.