Privacy policy

Who we are

ClosingThread provides a hosted deal-tracking portal for real estate closings in Florida. Contact: hello@closingthread.com. ClosingThread is a product of F&R Technologies LLC, a Wyoming limited liability company (“we”, “us”).

Two kinds of data

• Customer account data: details title companies, attorneys and agents give us at sign-up and for billing.
• Deal data: property, dates, checklist status, documents and party contact details that our customers put in their portal. For deal data, our customer decides what’s collected and we process it on their behalf.

Who can see deal data

Each deal is visible only to the people authorized on that deal: the customer’s staff on the file and the parties they invite.

• Other ClosingThread customers can’t see it.
• Other staff at the same customer can’t see it unless they’re added to that deal.
• ClosingThread can’t see it. Our administrators see account-level information only, such as counts and billing, never deal contents.
• Our support staff can open a deal only if the customer grants time-limited access to that specific deal. Every view is recorded in that deal’s audit trail.

Email intake

When a customer turns on email intake, messages forwarded from their own closer@ address are processed automatically to suggest updates. Each customer’s system is isolated, and no ClosingThread staff read the messages as part of the service. AI-assisted features are off by default. Before we turn on an AI feature for a customer, we tell that customer which AI service provider processes the messages and under what data terms, and we only use providers that do not train their models on customer data.

What we don’t collect

The portal has no place for wiring instructions, and we ask customers not to upload IDs, bank statements or loan applications.

Retention

Closed deals and their documents are deleted 90 days after closing. When an account ends, the customer can export its data for 30 days. After that, all customer and deal data for the account is permanently deleted, including copies held in backups, and cannot be recovered. We do not keep backups of your data beyond that 30-day period.

Service providers

We use a small number of service providers to run ClosingThread, each only for its specific function and under its own confidentiality and security commitments:

• Cloudflare: hosting, database, document storage, security and email routing.
• Resend: delivery of sign-in links, invitations and status emails.
• Florida DBPR public license search: we look up the license number an agent gives us at sign-up in the state’s public records.
• Payment processor: when paid billing is enabled, card payments are handled by our payment processor; we do not store full card numbers.

We do not sell personal information and do not use deal data for advertising.

Your choices

Parties can ask the company running their deal to remove them. Requests to us: hello@closingthread.com.

Security

Data is encrypted in transit, documents are stored privately and served only through short-lived signed links after an access check, and access to each deal is recorded in that deal’s audit trail. No system is perfectly secure, and we cannot guarantee absolute security.

Changes

We may update this policy. We will post the new version here with its effective date and, for material changes, notify customers by email or in the service before they take effect. This version is effective October 10, 2026.